Privacy Policy

PRIVACY POLICY

Whole Hearted Medicine pty ltd

1. 1. Introduction

Our organisation is committed to best practice in relation to the management of information we collect. This organisation has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:

• the kinds of information that we collect and hold for the purposes of the Privacy Act;
• how we collect and hold personal information;
• the purposes for which we collect, hold, use and disclose personal information;
• how you may access your personal information and seek the correction of that information;
• how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;
• whether we are likely to disclose personal information to overseas recipients;

1. 2. What kinds of personal information do we collect?

The type of information we may collect and hold includes:

• Your name, email and contact details
• Your credit card information for purposes of purchasing products
• Any information you volunteer in your platform profile and interactions.
• Emergency contact details for those who join us on a retreat.

3. How do we collect personal information?

We will generally collect personal information:

• from you directly when you provide your details to us. This might be via a registration form or online form.
• from a person responsible for you.

4. Why do we collect, hold, use and disclose personal information?

In general, we collect, hold, use and disclose your personal information for the following purposes:

• to provide products (retreats, workshops and online courses) to you.
• to communicate with you in relation to the services you choose to receive eg. newsletter, blog updates, eBook downloads.
• to help us manage our accounts and administrative services, including billing.
• to meet any compliance and administrative requirements for provision and recording of Continuing Professional Development attendance and standards.

5. How can you access and correct your personal information?

You have a right to seek access to, and correction of the personal information which we hold about you. You can do this by contacting us via our website.

We will normally respond to your request within 30 days.

6. How do we hold your personal information?

Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:

• Strong password protections applied
• Holding your information in secure cloud storage
• Emergency contact forms submitted during a retreat are immediately securely destroyed at the conclusion of the retreat.

7. Privacy related questions and complaints

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.

If you are dissatisfied with our response, you may refer the matter to the OAIC:

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Fax: +61 2 9284 9666

Post: GPO Box 5218

Sydney NSW 2001

Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

8. Anonymity and pseudonyms

The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our organisation, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.

9. Overseas disclosure.

We may disclose your personal information to the following overseas recipients:

• overseas based encrypted and cloud storage via Thrivecart and Stripe.
• anyone else to whom you authorise us to disclose it.

10. Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.

11. Privacy and websites

• This policy use extends to interactions and data collection via aligned pages (Whole Hearted Medicine & Dr Emily Amos) on mediums such as Facebook, Instagram and LinkedIn.
• De-identified website analytics and cookies collected via www.wholeheartedmedicine.com.au will be used for optimisation of website functioning.

Last Updated: September 20, 2022

Contact Us

If you have any questions, concerns or complaints about this policy, please use our contact page.